Privacy Policy

Who we are

Vial & Vessel ("Vial & Vessel," "we," "us," or "our") is a US-based glass packaging supplier headquartered at 4801 W Braddock Rd, Alexandria, VA 22311. We source glass bottles, jars and vials from vetted glass manufacturers worldwide and supply them to fillers and brands across the United States. This Privacy Policy explains what personal information we collect through vialandvessel.com (the "Site"), how we use it, and the choices you have.

Information we collect

We collect information you provide directly to us, primarily through our Request a Quote form and by email or phone. This can include:

• Contact details — your name, company name, work email address and phone number
• Order specifications — container type, capacity, neck finish, glass colour, decoration, annual volume, target price and delivery ZIP code
• Files you choose to upload — drawings, spec sheets or product photos
• Any other information you include in a message to us

We also collect limited technical information automatically when you visit the Site, such as your IP address, browser type, pages viewed and referring URL, through standard web server logs and, if enabled, analytics tools.

How we use your information

• To respond to your quote request and match it with a suitable glass supplier
• To prepare pricing, samples, purchase orders and shipping documentation
• To communicate with you about your order, account or an inquiry you've raised
• To maintain records for quality, customs and compliance documentation
• To improve the Site and understand how it is used

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal information to third parties.

How we share information

• Glass manufacturers and freight partners — to quote, produce and ship the items you request, we may share relevant order specifications with the mills, decorators or forwarders involved
• Service providers — companies that host the Site or process our email (including Odoo S.A. and Zoho Corporation) or otherwise support our operations, under obligations to protect your data
• Legal and safety reasons — if required by law, regulation, legal process, or to protect the rights, property or safety of Vial & Vessel, our customers or others

Cookies

The Site uses essential cookies needed for it to function, such as remembering your entries as you complete the Request a Quote form, and may use analytics cookies to understand aggregate traffic patterns. You can control or delete cookies through your browser settings; blocking essential cookies may affect how parts of the Site work.

Data retention

We retain quote requests, order records and related correspondence for as long as needed to fulfil the purpose they were collected for, including ongoing account history, and to meet our legal, tax, customs and accounting obligations, after which we delete or anonymise it.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop receiving communications from us, by emailing sales@vialandvessel.com. If you are located in a jurisdiction that grants additional data protection rights, we will honour requests to the extent required by applicable law.

Children's privacy

The Site is intended for business use by adults sourcing packaging on behalf of a company. We do not knowingly collect personal information from children.

International visitors

Vial & Vessel is based in the United States and the information we collect is processed and stored in the United States. If you contact us from outside the US, your information will be transferred to and processed in the US.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact us

Questions about this policy or your information can be sent to sales@vialandvessel.com or by mail to 4801 W Braddock Rd, Alexandria, VA 22311, United States.