Terms of Sale

Scope

These Terms of Sale govern quotes, purchase orders and sales of glass packaging — bottles, jars, vials and related closures or decoration — by Vial & Vessel ("we," "us") to a customer ("you," "Buyer"). By submitting a purchase order against one of our quotes, you agree to these terms unless we've both signed a separate written agreement that says otherwise.

Quotes and orders

• Quotes are valid for 30 days from the date issued unless stated otherwise, and are subject to raw material, freight and currency fluctuation after that period
• An order is confirmed once we accept your purchase order in writing and, where required, receive your deposit
• Quantities are matched to available mold and production capacity at partner mills; we confirm final quantities and pricing in the order confirmation

Pricing and payment

• Prices are quoted in US dollars unless otherwise agreed, and reflect the Incoterm stated on the quote (FOB, CIF or DDP — see our Shipping Terms)
• Standard payment terms are 30% deposit at order confirmation and 70% balance prior to shipment, unless a different schedule is agreed in writing
• Payment is due by wire transfer to the account provided on our invoice

Product specifications and tolerances

Glass packaging is manufactured to industry-standard tolerances for weight, dimension and capacity, which vary by item and mill. Approved samples represent the production standard; minor variation between samples and bulk production, and between production lots, is normal for glass manufacturing and is not a defect.

Lead times

Lead times quoted are estimates based on mill capacity, mold availability for custom items, and freight schedules at the time of quoting, and begin once your order and, where required, your deposit are confirmed. We'll notify you of any material delay as soon as we're aware of it.

Quality, inspection and claims

• We inspect orders against the agreed specification before shipment and can provide photos and documentation on request
• Please inspect goods promptly on arrival; claims for shortage, damage or non-conforming goods must be reported to us in writing within 5 business days of delivery, with photos and your packing list or invoice reference
• Claims reported after this window, or for damage caused after delivery, cannot be accepted

Cancellations and returns

Custom-molded or custom-decorated items cannot be cancelled once production has started, and cannot be returned. Stock items may be cancelled before production begins; returns of unopened stock items are considered case by case and may be subject to a restocking fee and return freight paid by the Buyer.

Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, labour disputes, energy shortages, port congestion or government action, for as long as that event continues.

Limitation of liability

Our liability for any order is limited to the value of the goods in question. We are not liable for indirect, incidental or consequential losses, including lost profits or production downtime, to the fullest extent permitted by law.

Governing law

These Terms of Sale are governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict-of-law principles.

Contact

Questions about an order or these terms: sales@vialandvessel.com or +1 (703) 215-5688.